Refund Policy
Refund Policy
- If shipping box is open, the product is considered opened and for the safety of our wellness community is not eligible for return.
- Please note that all elixirs are sealed. If seal is broken the elixir is not returnable.
- Items not purchased at www.NowAlchemy.com.
- Items without an order number or a packing slip.
- For hygienic reasons, and to avoid waste, all sales are final.
International Shipping
There are rare occasions when customs may lose, return or hold international orders. If this occurs, customs may charge the customer a tax. Now Alchemy does everything possible to make international shipping smoother for customers. Now Alchemy does not pay customs tax fees, issue refunds for orders lost, held or returned by customs. If a Now Alchemy order is returned by customs, the customer may provide Now Alchemy with a new and working address to send a duplicate order; in this case the customer will pay the additional shipping and handling fee for the duplicate order.
If you decline to receive your package from customs Now Alchemy will not be held responsible or issue a refund.